ServiceDesk - Process Automation - Rulesets - SD-SR-DELIVERY
Admin | Process Automation | [Choose Service] | Service Dashboard
ServiceDesk - Software Request Process - Overview
In this Article I'm going to explain how the new Software Request Process works in ServiceDesk 8.1.
ServiceDesk - Software Request Process - Config
In this Article I'm going to explain how the new Software Request Process works in ServiceDesk 8.1 can be configured in Process Manager.
ServiceDesk - Software Request Process - WFs
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1
ServiceDesk - Software Request Process
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1.
ServiceDesk - Software Request Process - DLLs
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1.
ServiceDesk - Software Request Process - SQL
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1, this will cover the new Tables that have been created to store the Software Request data.
ServiceDesk - Software Request Process - Hidden Reports
With the new "Software Request Process" in ServiceDesk 8.1 there have been some new Reports added to the SMP.
ServiceDesk - Software Request Process - Reports
With the new "Software Request Process" in ServiceDesk 8.1 there have been some new Reports added to the SMP.
ServiceDesk - WebPart - Assignments and Audit Info
This download (Protirus.ServiceDesk.WebParts.dll) is a couple of custom Web Parts to show 'ServiceDesk Assignments' and the 'Auditing Incident Owner and Service Queue Changes'.