ServiceDesk - Could not find work queue item
You many see the following error message when you try and work a Task against a Ticket.
ServiceDesk - API - Authorization
Provides authentication method. The API simply passes through the authentication paradigm from ProcessManager. The API consumer is responsible for managing the provided token and handling authentication failures.
ServiceDesk - API - Incident
Allows the creation, modification and resolution of Incidents in ServiceDesk. The Incident Management module must be installed in ServiceDesk in order to use this service.
ServiceDesk - API - ChangeRequest
Submit change requests and fetch them back. The Change Management module must be installed in your ServiceDesk environment.
ServiceDesk - API - Configuring
Prior to first use, some setup is necessary. You’ll have to configure some settings in the Web.config file in the root folder. These settings have comments explaining what they are. Many of the settings should be left alone but a few will need to be provided. Note that changes to the web config are picked up automatically by IIS and resetting IIS after editing the config is not necessary.
ServiceDesk - API - Extending
It is possible to extend the API by including a custom assembly containing additional controllers in the Extensions folder under the bin directory. Any controllers found here will be registered as endpoints. There are a few things to note regarding these extensions:
ServiceDesk - Process Automation - Rulesets - CHANGE-MGMT
Admin | Process Automation | [Choose Service] | Service Dashboard