In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1, this will cover the new Tables that have been created to store the Software Request data.
Table Of Contents
So we all know and love ReportProcess, obviously this is still being used as this is a new Process in SD.
There are two new Ticket types
- Software Request
- Software Delivery
They have their own ReportProcess prefixes
- SR-#
- SD-#
And their own Data Types
- RequestTicket = ServiceDesk.SoftwareRequest.Core.DataTypes.SoftwareRequest;
- SoftwareTicket = ServiceDesk.SoftwareRequest.Core.DataTypes.RequestedSoftware;
Each has it's own Process
- ServiceDesk.SoftwareRequest.Approval
- ServiceDesk.SoftwareRequest.Delivery
If you look into the the SQL tables they are called
- SrSoftwareRequest
- SrRequestedSoftware
Everything is Task based so you will still need to be familar with the Task table and how that works.
There are also [ReportProcessRelationship]s which link the Request to the Delivery.
ServiceIds
- SD-SR-APPROVAL
- SD-SR-DELIVERY
