Symantec Connect (Page 12)

Welcome to my Symantec Connect Articles!

ServiceDesk - API - Authorization

Provides authentication method. The API simply passes through the authentication paradigm from ProcessManager. The API consumer is responsible for managing the provided token and handling authentication failures.

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ServiceDesk - API - Incident

Allows the creation, modification and resolution of Incidents in ServiceDesk. The Incident Management module must be installed in ServiceDesk in order to use this service.

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ServiceDesk - API - ChangeRequest

Submit change requests and fetch them back. The Change Management module must be installed in your ServiceDesk environment.

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