ServiceDesk - Process Automation - Rulesets - PROBLEM-MANAGEMENT

Published on Thursday, 3 May 2018

Admin | Process Automation | [Choose Service] | Service Dashboard

Manage Rulesets

To learn how to add/amend these Rules see the Rulesets Article.

PROBLEM-MANAGEMENT

  • OnAssociatedChangeImplementationComplete
  • OnAssociatedChangeNotImplemented
  • OnProblemAnalysisComplete
  • OnProblemComplete
  • OnProblemProposalAccepted
  • OnProblemProposalRejected
  • OnProblemReceived
  • OnProblemRemoved
  • OnProcessRelationshipCreated
  • OnWaitingForChange

I'll be adding some examples for each over time, please share your own if you've done anything unique.