ServiceDesk - Process Automation

In this series of Articles I'm going to explain how the to configure Process Automation for the available Services in your ServiceDesk / Process Manager.

These can include (depending what modules you have installed)

• Incident Management

• Change Management

• Problem Management

• Software Delivery

• Software Request

  • ServiceDesk - Software Request Process - Config

Table Of Contents

• Index
• Rulesets
• Email Templates
• SLA Levels
• SLA Escalations
• SLA Milestones
• Data Mapping