Admin | Process Automation | [Choose Service] | Service Dashboard
Manage Rulesets
To learn how to add/amend these Rules see the Rulesets Article.
INCIDENT-MGMT
- OnAnySlaCompletedLate
- OnAnySlaMissed
- OnIncidentReceived
- OnOwnershipChanged
- OnResolutionVerified
- OnTicketAssigned
- OnTicketClosed
- OnTicketEdited
- OnTicketPlacedOnHold
- OnTicketRemovedFromHold
- OnTicketReopened
- OnTicketResolved
- OnUnauthorisedMail
- OnVerificationTimeout
I'll be adding some examples for each over time, please share your own if you've done anything unique.