Symantec Connect - Workflow ServiceDesk - Projects

Here is a list of Workflow/ServiceDesk Projects not included in the base install of WF/SD.

Email Monitor

ServiceDesk Multiple Email Box Monitor - Version 8.1
https://www.symantec.com/connect/downloads/servicedesk-multiple-email-box-monitor-version-81

Servicedesk Email Monitor Multi - 8.x
https://www.symantec.com/connect/downloads/servicedesk-email-monitor-multi-8x

Updated Packages For Monitoring Multiple Emails with a Single Email Monitor Application - For Servicedesk 7.5 Sp1
https://www.symantec.com/connect/downloads/updated-packages-monitoring-multiple-emails-single-email-monitor-application-servicedesk-7

Servicedesk 7.5 Email Blacklist Maintenance Tool
https://www.symantec.com/connect/downloads/servicedesk-75-email-blacklist-maintenance-tool

Closing Processes

SD.Bulkclosure For Servicedesk and Workflow 8.1
https://www.symantec.com/connect/downloads/sdbulkclosure-servicedesk-and-workflow-81

Closing Processes In Servicedesk 7.5
https://www.symantec.com/connect/downloads/closing-processes-servicedesk-75

Close Processes in ServiceDesk & Workflow 7.5
https://www.symantec.com/connect/downloads/close-processes-servicedesk-workflow-75

Bulk Process Closure for ServiceDesk 7.1 and Service Packs
https://www.symantec.com/connect/downloads/bulk-process-closure-servicedesk-71-and-service-packs

ServiceDesk 7.5 SP1 Purge Utility
https://www.symantec.com/connect/articles/servicedesk-75-sp1-purge-utility

Modify

Modify or Update Resolution Details (i.e. Resolution Date, Text and Close Code) after ticket is resolved or close
https://www.symantec.com/connect/articles/modify-or-update-resolution-details-ie-resolution-date-text-and-close-code-after-ticket-res

Modifying the Affected User Information on a ServiceDesk Incident
https://www.symantec.com/connect/articles/modifying-affected-user-information-servicedesk-incident

SD.INCIDENTMANAGEMENTSIMPLE.USERMANAGEMENT.PACKAGE

Permissions

Grant Document Permissions to Additional Groups in an Incident/Change ticket
https://www.symantec.com/connect/articles/grant-document-permissions-additional-groups-incidentchange-ticket

Search

ServiceDesk Ticket Search by Number, Title or Description
https://www.symantec.com/connect/articles/servicedesk-ticket-search-number-title-or-description

Assignments

ServiceDesk 7.5 Track Assignments via Process Type Actions
https://www.symantec.com/connect/articles/servicedesk-75-track-assignments-process-type-actions

Send Incident to Workflow - Auditing Incident Owner and Service Queue Changes (7.5)
https://www.symantec.com/connect/videos/send-incident-workflow-auditing-incident-owner-and-service-queue-changes

Logs

Workflow/ServiceDesk Log Analysis Tool (7.1 SP2 / 7.5 SP1)
https://www.symantec.com/connect/articles/workflowservicedesk-log-analysis-tool

Other

How To Add Classification Preview to the EnsembleMenuSelect Component (7.5 / 7.6)
https://www.symantec.com/connect/articles/how-add-classification-preview-ensemblemenuselect-component

How To Create a JavaScript/CSS Progress Bar in Workflow (7.5)
https://www.symantec.com/connect/articles/how-create-javascriptcss-progress-bar-workflow

Examples

Examples

[Install Drive]:\Program Files\Symantec\Workflow\Designer\Examples\

Filters

Symantec Employees to follow:

Please add any Ideas you wish for new projects.