Component definition
The 'Get Software Request By Session ID' takes a "SessionId" input and returns a "SoftwareRequestObject" object.
Class: ServiceDesk.SoftwareRequest.Core.Components.GetSoftwareRequestBySessionIdComponent
Library: ServiceDesk.SoftwareRequest.Core.dll
Publisher: Symantec Corporation
Component icon
Definition of component input value or values
Table: Input values
| Input value name | Input value data type | Example format |
|---|---|---|
| Workflow Tracking Id (Session Id) | Unique Identifier | 00000000-0000-0000-0000-000000000000 |
| Exchange Name (Storage) | Text | local.orm |
Definition of component output value or values
Table: Output values
| Input value name | Input value data type | Example format |
|---|---|---|
| Software Request Variable | Text | SoftwareRequestObject |
Connection information
Using the "local.orm" for Storage.
Component settings
Usual Enabled etc
Use case
Retrieve a Software Request Item based on the SessionId of the Ticket.
Related
ServiceDesk - Software Request Process - DLLs
https://www.symantec.com/connect/articles/servicedesk-software-request-process-dlls